FAQs

How do I collect my hamper?

A hamper will be shipped to your community depot. There are 40 community depots based on neighbourhoods throughout Edmonton. Most are located in local churches and community centres. Volunteers run the community depots. They will greet you and create an environment of mutual respect.

How often can I access a hamper?

Please call 780.425.4190 and speak with a confidential client service intake worker who will try their best to help you in your current situation or direct you to where free meals are provided.

How long will my hamper last?

We provide food hampers to assist in short-term situations. Your hamper should last between 3 and 5 days. Edmonton’s Food Bank is not able to be an income supplement for an individual or family.

I can’t get through on the phone

As we are serving more that 15,000 individuals through the hamper program every month it is easy to understand why the phone lines may be busy. Our volunteers work very hard to answer as many calls as possible everyday. Phone lines open at 8:30am and volume of calls increases throughout the day, please call early. Please do not use automatic redial or texts messages as it is not compatible with our phone system.